Frequently Asked Questions (FAQs)

General

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• Are you open to the public?

  Yes, the prices online are for the general public. For volume discounts please contact our office.

• Why is your furniture so inexpensive?

  We sell direct from the manufacturer to bring you near wholesale prices by eliminating the unnecessary overhead costs that retail stores must compensate for by charging 270% - 1000% markups. Reducing these overheads, allows us to pass the savings along to the customer! The price you pay is for the actual items, not extravagant expenses.
   

• Can you send me a catalog?

  Our website is our catalog with a large assortment of products and new items added regularly. We do not offer printed catalogs.
   

• I have never thought about buying furniture online. Why should I buy through Wholesale Furniture Brokers?

  Since 2001, Wholesale Furniture Brokers has been serving customers online. Our goal is to provide remarkable selection at a great value with professional customer service. We work closely with our customers to ensure you have a pleasant shopping experience. You can also view more details about what you can expect when ordering through Wholesale Furniture Brokers here under the order processing section.

Payments

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• What currency are prices quoted?

  All prices are in US Dollars. Canadian customers please visit us at www.GoWFB.ca.

• Which credit cards do you accept?

  Visa, MasterCard, American Express, and Discover Card.

• What alternative methods of payment do you accept (besides credit cards)?

  Checks, money orders, e-check, and PayPal. Orders paid via check will be held until the funds clear our account.

• Do you offer financing?

  We do not offer financing at this time, but can arrange a payment plan. Please contact our office for further details. Your order will not ship until payment has been collected in full.

• Do I have to pay sales tax?

  When ordering online you legally avoid state sales tax.

• How do I place an order?

  You can use our online shopping cart by selecting the items you desire and "add to cart" and proceed through the check out. You are also welcome to e-mail us. For faster processing, please indicate all finishes or fabric choices for custom orders. We will contact you via phone to confirm your order and arrange payment prior to processing. Do not send your credit card number through e-mail. Our e-mail address is Sales@GoWFB.com.
   

• When will I be charged for my order?

  With the exception of Paypal, your credit card is normally processed within 24-72 hours after placing an order. You will be charged a 20% deposit unless the item is actually on-hand and ready to ship. The balance will be charged as the order is scheduled to ship. You will receive e-mail updates of all payments charged. Deposits initialize your order and guarantee against price increases while you wait for the items to ship.
   

• How do I use a Promotional Code or Gift Certificate?

  On the delivery information page of checkout, below the shipping method box, click the "Have a Coupon Code?" button. Enter your coupon code on the pop up window and click the "Submit" button. Your order will be discounted on the next page.
   

• How do I make changes to items I have placed in my shopping cart?

  Click on your shopping cart - "Cart Contents" - in the upper right corner. To double your order, for example, place a "2" in the box labeled "QTY", then click on "Update Qty". If you have any problems please contact our office, we will be happy to assist.
   

• Order Confirmation

  After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.

Security

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• How do I know your shopping cart is secure?

  We use QuickSSL by GeoTrust. As per GeoTrust, sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
   

• Can I place an order over the phone?

  We are glad you asked and would be happy to take your order! Call us toll free at (866) 595-8930 or e-mail Sales@GoWFB.com.

• How will my personal information be used?

  Your personal information will only be used to process and ship your order. We will never give or sell your information to any third parties.

Using Your Account

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• I forgot my password. What do I do?

  Simply request a new password by entering the email address you used at the time of placing an order or creating an account. You can access this here or by clicking "password forgotten" under the login section on the my account page.

• How do I change my password?

  Once you are logged into your account, select "Change my account password."

• How do I edit my account information?

  Once you are logged into your account, select "View or change my account information" or "View or change entries in my address book." Please contact our office for any changes to an existing order. Our systems will not reflect these changes once the order is placed.
   

Sales Questions

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• Do I have to buy an entire set of furniture or can I purchase items individually?

  You can buy items individually in almost all cases, using the drop-down selector boxes to simply add or remove items of your choice. As a volume discount is applied to sets, please contact our office for specific pricing and availability if you are unable to customize your order using the drop-downs. As manufacturers finishes vary, selecting the table from one set and chairs from another (as example) is not recommended.
   

• Can you customize the furniture?

  We cannot customize the furniture beyond fabric or finish choices when available. We can not make a sofa or table to a particular size for example, however, if you need assistance in finding furniture that will meet your specifications please contact our office.
   

• Can I order fabric/wood samples?

  Many manufacturers offer this; please contact our office for assistance.
   

• Are finish colors accurate?

  Due to variations in photography, monitors and lighting, Wholesale Furniture Brokers cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color or sheen may occur naturally in wood as well as the drying/tanning process of leather.
   

• Do you carry other items that aren't listed on the website?

  Yes, what are you looking for? We add new products to the website on a regular basis. New suppliers are contacting us constantly so look for other lines and brands coming soon. If you are looking for something particular, let us know, maybe we can get you a great deal on it.
   

• What is the construction of the furniture?

  Our pieces are made of both hardwood solids and fine hardwood veneers. Fine veneers are a hardwood which is thinly sliced and then glued to composite or wood. The fine veneers are used most likely on the sides of the lower cabinet, possibly on the drawer fronts and on table tops. Because solid wood tends to warp or split due to moist climates, fine veneers are very commonly used by the finest manufacturers. These fine veneers are also used because of their unique beauty. Some of our furniture is made from Rubberwood. Rubberwood (Hevea brasiliensis), also called Parawood in Thailand, is an eco-friendly hardwood from the maple family. Rubberwood, like maple, produces sap, but instead of maple sap it yields latex. All the latex in the world for rubber based products comes from Rubberwood. It has very little tendency to warp or crack and is the most ecologically friendly lumber used in today's furniture industry. The rubber tree's economic life span is normally 26-30 years, after which the latex production becomes very low. At this time the planters fell the tree and plant a new one. Rubberwood is only used after it is finished its latex producing cycle and dies, unlike other woods that are chopped down for the purpose of making furniture. Therefore, Rubberwood is eco-friendly in that we use what was going to waste.
   

• Where can I find the dimensions of a piece of furniture?

  Scroll down to the bottom of the "product details" listing of the item you are interested in. These are setup dimensions; for shipping dimensions please contact our shipping department at Shipping@GoWFB.com. We strongly recommend you measure your door/opening the furniture will be required to pass through.
   

Shipping

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• What does shipping cost?

  All prices include basic home delivery. We also offer a flat shipping rate for our Inside Placement and White Glove delivery options which is determined by your total order. You can view our simplified shopping chart by clicking here. Any additional services such as liftgate, re-delivery, reconsignment (change of address supplied after the order is in transit) and storage fees, are accessories charged by the shipping company(s), and will be the customer's responsibility. Wholesale Furniture Brokers cannot take liability for any such charges incurred as a result of customer requests at time of delivery. Should you require these services, please contact our office ahead of time so we can prearrange these accordingly. Please note: Orders bound for Hawaii and Alaska, or remote locations are subject to a 20% shipping surcharge (standard shipping fee still applies).
   

• Do you ship overseas?

  We only ship within the Continental USA and Canada. International customers will be responsible for arranging a freight forwarder, as well as all tariffs, duties, and customs fees. Wholesale Furniture Brokers can provide a breakdown of your invoice which includes country of origin upon request. We will not accept any claims once your order has left North America, any claims must be filed with your freight forwarder.
   

• Do you allow orders where the shipping address is different from the billing address?

  Yes we do, however, the address must be a physical address and not a P.O. Box. We will require further verification in order to proceed with your order.
   

• Can I ship to multiple addresses with a single order?

  No, if you need delivery to more than one address, you will need to process each order separately for each address.

• What happens if I order an item that is out of stock?

  We will place your order in the queue so you get the first available stock. If you need delivery sooner, we can arrange a split delivery (an additional delivery fee normally applies) or we can assist you in finding an alternative product.
   

• I just purchased a house in another state. Can all my items be delivered together?

  Certainly! We encourage you to contact our office to go over the particulars of your order.
   

• I don't move into my house for a few months. Can the delivery be delayed?

  Yes!  We encourage you to contact our office to go over the particulars of your order.
   

• What delivery options do you provide?

  Local pickup is available at no charge for most orders. No additional shipping charges will apply if you prefer to pick up your furniture from a commercial building of choice. This option only applies to a commercial building that has a loading dock and full-time receiving department.
  
  Home Delivery
  
      * Delivery to driveway/curbside only. Most drivers will assist you placing your items in your first dry covered area such as a carport or garage.
      * One delivery driver, usually with 28' or 48' tractor trailer.
      * Customer is responsible for placement inside the home and disposal of packaging material and debris.
      * Please allow approximately 5 to 8 working business days for delivery once your order is in transit.
      * Due to liability, drivers under this service level are not allowed to enter your premises.
  
  Inside Placement
  
      * Delivery in room of choice up a maximum of two (2) flights of stairs, with exception of a service elevator. There will be an additional fee of $35.00 per flight of stairs in excess of two (2) flights.
      * Two delivery drivers.
      * Customer is responsible for disposal of packaging material and debris.
      * Please allow approximately 8 to 10 working business days for delivery once your order is in transit.
      * We do not remove old furniture or move your existing furniture from one room to another.
  
  White Glove (Delivery with setup)
  
      * Delivery inside the home.
      * Two or more delivery drivers.
      * In-Room placement and product assembly.
      * Removal of all packaging materials and debris.
      * Please allow approximately 10 to 20 working business days for delivery once your order is in transit.
      * We do not remove old furniture or move your existing furniture from one room to another.
      * Please have your room free and clear on your scheduled delivery date. These delivery agents can not install mirrors or any such items onto walls nor hookup any electrical components/wires.

• How much of my furniture will need to be assembled?

  With the exception of RTA (Ready To Assemble furniture such as South Shore) most of the items we ship are already assembled. Beds, tables and some chairs are the items that normally require assembly. Drawer hardware such as knobs normally ship inside the drawers and just need to be flipped to the front.
   

• When will I receive my purchase(s)?

  Most orders are delivered in 1-3 weeks. As per the product listing, you will note the anticipated date your order is estimated to leave the local warehouse or dock. In stock items are normally ready to ship 2-10 days after processing but custom orders such as upholstery can take up to 16 weeks. The majority of our products are in stock at a local warehouse or distribution facility for quick shipment and transported via a common freight carrier. Generally your order is picked up by the freight carrier within two to five business days upon notification we have "scheduled to ship". Most orders are delivered within 7 to 10 days after your shipment is in transit dependant upon the delivery option you select.
   

• I need delivery sooner. Do you offer expedited service?

  Please contact us. We might be able to speed things up for you!

• How can I track my order?

  We will provide you with the freight carriers' website and phone number to allow you to track the shipment at your own accord. We are always happy to track your order for you if you require assistance.
   

• How will I know when my furniture will be delivered?

  Once we ship out your furniture - we will email you with all the tracking details. You will be able to track your delivery online or by phone. The freight carrier or delivery agent will call you prior to make an appointment. Indicate any special delivery instructions in your "Comments" section when placing your order - or contact us directly.
   

• When are deliveries scheduled?

  Deliveries are normally scheduled during standard business hours. You can expect to receive a four hour window on the date of delivery such as 8am-12pm. Drivers can usually make a call 30 minutes prior to showing up upon request. If you require a weekend or evening delivery please contact our office.
   

• Does an adult need to be present at time of delivery?

  All deliveries will require that an adult be present to inspect and sign for the shipment. Under no circumstances can the items be left outside of the house or apartment unattended unless your order ships with a small parcel carrier such as FedEx or UPS.
   

• What if my purchased items arrive damaged?

  Although we try to ensure your order arrives safe and sound, everyone is aware shipping damages do happen once in a while. We request that you inspect your item(s) upon delivery. Be sure to inspect the shipment for damage before the driver leaves. If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage and contact our office for further instructions. If by chance you reach us after hours, please only refuse the item in question, and notate the damage to the item(s) and the box(s) in detail on the delivery receipt. Transporting additional items only increases the risk of damages and delays your delivery. Ensure you also verify the number of packages delivered with the packing slip you receive. As packaging differs from manufacturer to manufacturer, please use caution when opening your items to prevent scarring from knives or misplacement of instructions and hardware. Should any damage be discovered upon opening your shipment, contact our office immediately and keep the shipping carton and inner packaging.

  Upon notifying our office, we will file a claim and work with you on a case by case scenario. Please submit photos and a clear description of the defect to Claims@GoWFB.com. If your item arrives damaged and you do not wish to receive replacement or discount our standard return policies will apply.
   

• Holiday Shipping

  Every effort is made to make sure your order arrives to you very quickly. We post "order by" dates on certain items to help customers know the latest possible order date to receive the item by the specified holiday. We do not, however, guarantee arrival dates. Many things can slow down a shipment, including the demand load on freight carriers which are beyond our control. If your item does not arrive in time, you may send the item back for a refund under our normal return policy.
   

• Promotions

  Excludes furniture shipments to remote communities and cannot be combined with other promotions, coupon codes, or discounts.
   

• What level of shipping and delivery service is included free of charge?

  Our basic (home) delivery to driveway/curbside only. Most drivers will assist you placing your items in your first dry covered area such as a carport or garage.
   

• Are customs and duties included?

  Our pricing already includes any applicable duties, tariffs or customs applied by the USA/Canada border. Unless otherwise indicated, should you receive any invoices for customs clearance, please contact our office. As we only ship within the USA and Canada, international customers will be responsible for arranging a freight forwarder, as well as all tariffs, duties, and customs fees accordingly.
   

• Customs Clearance

  Customs Border Patrol periodically checks freight as it passes through. In such cases, Homeland Security requests additional information of the end user (customer). In such an event, WFB will contact you to acquire the necessary information and can provide Homeland Security with this on your behalf or put you in direct contact with a government bonded employee.

Policies

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• What is your cancellation policy?

  Generally your order is picked up by the freight carrier within one to five business days upon notification we have "scheduled to ship". If you contact us prior to shipment, your credit card charge can usually be reversed with no restocking fee or penalties with the exception of custom orders. We will not charge a fee on canceled orders that have not been processed! All orders are normally processed within 48 hours. A restocking fee may apply after this time frame. For the complete cancellation policy please click here.

• Is my purchase protected by a warranty?

  Wholesale Furniture Brokers provides no extended warranty on goods sold. All merchandise sold on our site is covered by the manufacturer warranty only and is available upon request. After 5 days, it is the responsibility of the manufacturer(s) to replace or repair your purchase against manufacturer's defect(s). Wholesale Furniture Brokers will help you mitigate your claim, but you (the customer) are responsible for all freight charges accordingly. A photograph and proof of purchase must be provided to the Manufacturer when requesting replacement or repair.
   

• Terms & Conditions

  You can view the complete details here.

Additional Information

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• Are there any discounts available?

  YES! We give volume discounts. Call (866) 595-8930 or Sales@GoWFB.com.

• Who do I contact about selling furniture through WFB?

  WFB is always interested in adding new vendors in all cities to better serve our growing list of customers. For more information on this possibility for you or your area, please contact us at Admin@GoWFB.com.  If you are looking to resell furniture, please be ready to provide documentation regarding your business.  Please send only one inquiry by email.
   

• My question wasn't listed here.

  Contact us with your question here and we will get you an answer quickly.